Frequently Asked Questions
We are here to guide you through every step. You can always contact us if you have any questions!
What is this work?
This work is designed to support clarity, balance, and deeper alignment through a combination of conversation, guided experience, and applied insight. Each offering is structured to meet you where you are and move you forward in a grounded, practical way.
Who is this for?
This work is for individuals who feel ready for change, refinement, or deeper alignment—whether personally or professionally. It is not about quick fixes, but about meaningful, lasting shifts.
Do I need prior experience in spiritual or personal development work?
No. You don’t need any prior experience. The work is accessible and meets you at your current level of awareness and readiness.
Are the experiences online or in-person?
Depending on the offering, experiences may be available:
online
in-person
or both
Locations and formats are outlined on each individual page.
How do I know which program is right for me?
You don’t need to figure that out alone.
You can either explore the Programs page or book a Discovery Call to determine what aligns best with your current stage.
Programs & Experiences
Each offering is designed for a different level of depth and focus:
Some are structured experiences (such as multi-day or guided programs)
Others are more intensive, private, or immersive
Details are provided within each program page.
Is this a replacement for medical or psychological care?
No. This work is not a substitute for medical, psychological, or professional advice. It is intended as a complementary, personal development experience.
How do I access my account?
To access your account, click Sign In at the top right of the page and enter your email address. You can request a sign-in link be sent to your email address to sign in without the need for your password or you can enter your password without requesting a sign-in link.
Booking & Process
What happens after I book a Discovery Call?
You’ll connect directly to discuss your current situation, what you’re seeking, and whether this work is the right fit. From there, next steps will be clearly outlined.
How do I reset my password?
On the Sign In page, click Sign in with password and then click on set new password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the email, click Reset Password, and you will be directed to select a new password before being redirected to the catalog page. If you have trouble remembering your password, you can also use our Passwordless Sign-In option by requesting a Sign-In Link on the login page.
How do I access the catalog?
Once you sign into your account, navigate the Catalog section (or equivalent section name) in the top menu to access all of our videos.
Can I download videos to save them to my device?
Our content is available for streaming only and cannot be downloaded directly to your device. However, you can access it anytime by signing into your account. If you're using our mobile app, you can save videos for offline playback, allowing you to watch your chosen videos later without an internet connection.
How do I pause or cancel my recurring subscription?
To manage your subscription, log into your account and click on your Profile in the top right corner. From there, select Purchases. You can choose to either pause or cancel your membership by clicking End Membership.
How do I change my membership plan or update my billing information?
To change your membership plan or update your billing information, sign into your account and click Profile at the top right. Then, select Purchases. To change your membership plan, click on Manage Plan under the Membership section and follow the prompts to switch to a different option. To update your billing information, click on Change Payment Method under the Payment Method section and enter your new billing details.
How do I purchase a gift subscription?
To purchase a gift subscription, scroll to the bottom of any page on the website and click “Buy a Gift Card” in the footer. You’ll need to log into your account or create one if you don’t already have one. Then, select the subscription or bundle you’d like to gift, choose the duration of the gift, and complete your purchase by entering your payment details. After purchasing, you’ll receive a confirmation page and a confirmation email with the gift code, and a shareable link that you can send to your recipient.
How do I redeem a gift subscription?
To redeem a gift subscription, use the link shared with you by the gift sender. Clicking the link will automatically apply the gift to your account. If you don’t already have an account, you’ll be prompted to create one.
Can I contact you directly with questions?
Yes. You can reach out via:
Still need help?
Our team is ready to assist you!
For support please contact: maria@thevyvcollective.com